Terms of service

Terms of Service

Effective Date: September 24, 2025

Welcome to Petopia. These Terms of Service (“Terms”) govern your use of our website www.petopiapets.shop, products, and services (collectively, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

Petopia is located at:
📍 701 Tillery Street Unit 12, Austin, TX, Travis, US, 78702
📧 contact@petopiapets.shop
📞 +1 307-414-1442

1. Eligibility

By using our Services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and legally capable of entering into a binding contract.

2. Use of Services

You agree to use our Services only for lawful purposes and in compliance with these Terms. You must not:

  • Interfere with the operation of our website.

  • Use our Services for fraudulent or unauthorized purposes.

  • Attempt to gain unauthorized access to our systems or data.

3. Product Information & Availability

We make every effort to display product details, prices, and availability accurately. However:

  • Colors, dimensions, or images may vary slightly due to display or manufacturing differences.

  • We reserve the right to correct errors, inaccuracies, or omissions, and to update product information at any time without prior notice.

  • Availability is not guaranteed.

4. Orders & Payment

  • By placing an order, you agree to provide accurate, complete, and current information.

  • All payments must be made through the payment methods offered at checkout.

  • Petopia reserves the right to refuse or cancel any order at our discretion, including cases of suspected fraud, pricing errors, or stock unavailability.

5. Shipping & Delivery

  • Shipping times are estimates only and may vary based on location and carrier delays.

  • Risk of loss transfers to you upon delivery of the product to the shipping carrier.

  • You are responsible for providing an accurate delivery address.

6. Returns & Refunds

Our Returns & Refund Policy is incorporated into these Terms. Please review it for details on eligibility, conditions, and procedures for returns.

7. Intellectual Property

All content on our website—including text, graphics, logos, product images, and designs—is the property of Petopia or our licensors and is protected by copyright, trademark, and intellectual property laws. You may not use, copy, reproduce, or distribute our content without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law:

  • Petopia shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services.

  • Our total liability for any claim relating to the Services shall not exceed the amount paid by you for the product or service at issue.

9. Disclaimer of Warranties

All products and services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

10. Indemnification

You agree to indemnify and hold harmless Petopia, its officers, employees, and partners from any claims, damages, liabilities, and expenses arising from your misuse of our Services or violation of these Terms.

11. Changes to Terms

We may update these Terms from time to time. Any changes will be effective immediately upon posting to our website, with the updated “Effective Date.” Your continued use of the Services indicates your acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed under the laws of the State of Texas, without regard to its conflict of law principles.

13. Contact Us

For any questions or concerns about these Terms, please contact us:
📧 contact@petopiapets.shop
📞 +1 307-414-1442
📍 701 Tillery Street Unit 12, Austin, TX, 78702