Shipping policy

Shipping Policy

Effective Date: September 24, 2025

At Petopia, we strive to deliver your order quickly and reliably. Please review our shipping policy before making a purchase.

1. Order Processing

  • All orders are processed and shipped within 5 business days of purchase.

  • Orders placed on weekends or public holidays will begin processing the next business day.

  • You will receive a confirmation email once your order has been shipped.

2. Delivery Timeframes

  • Delivery typically takes 7–21 business days depending on your location and shipping carrier.

  • Please note that delivery times are estimates only and may be affected by factors beyond our control, such as customs delays, courier disruptions, or peak shipping seasons.

3. Shipping Rates

  • Shipping costs are calculated at checkout and vary depending on your location and order size.

  • Any applicable taxes, duties, or import fees are the responsibility of the customer.

4. Tracking

  • Once your order has shipped, you will receive tracking details (if available) via email.

  • Tracking information may take up to 48 hours to update after shipment.

5. Incorrect or Undeliverable Addresses

  • Customers are responsible for providing an accurate shipping address.

  • Petopia is not responsible for orders lost or delayed due to incorrect or incomplete addresses.

6. Lost or Delayed Shipments

  • If your order has not arrived within 21 business days after shipping, please contact us at contact@petopiapets.shop.

  • We will work with the courier to locate your package. However, Petopia is not responsible for delays caused by carriers.

7. Contact Us

If you have any questions about shipping, please reach out:
📧 contact@petopiapets.shop
📞 +1 307-414-1442
📍 701 Tillery Street Unit 12, Austin, TX, 78702