Privacy policy

Privacy Policy

Effective Date: September 24, 2025

Petopia (“we,” “our,” or “us”), located at 701 Tillery Street Unit 12, Austin, TX, Travis, US, 78702, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.petopiapets.shop, purchase our products, or otherwise interact with us.

You can reach us at:
📍 701 Tillery Street Unit 12, Austin, TX, 78702
📧 contact@petopiapets.shop
📞 +1 307-414-1442

1. Information We Collect

When you interact with Petopia, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you make a purchase.

  • Account Information: If you create an account, we collect your login credentials and related account preferences.

  • Transaction Information: Order history, payment confirmations, and shipping details.

  • Technical Information: IP address, browser type, operating system, device identifiers, and browsing behavior through cookies and analytics tools.

  • Communications: Any messages, emails, or inquiries you send to us.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Provide customer support and respond to inquiries.

  • Improve our website, products, and services.

  • Send order updates, promotional offers, or newsletters (you can opt out at any time).

  • Detect and prevent fraudulent or unauthorized transactions.

  • Comply with legal obligations and enforce our Terms of Service.

3. Sharing of Information

We do not sell or rent your personal information. We may share your information only in the following situations:

  • Service Providers: With trusted third parties (e.g., payment processors, shipping carriers, IT support) who assist us in running our business.

  • Legal Compliance: If required by law, regulation, or legal process.

  • Business Transfers: In case of a merger, acquisition, or sale of company assets, your data may be transferred to the new entity.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings.

  • Provide a personalized shopping experience.

  • Track website usage and performance analytics.

You can disable cookies in your browser, but some website features may not function properly.

5. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data.

  • Object to certain data processing activities.

  • Request a copy of the data we hold about you.

  • Withdraw consent for marketing communications.

To exercise your rights, contact us at contact@petopiapets.shop.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child’s data has been collected, we will delete it immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date.” We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:
📧 contact@petopiapets.shop
📞 +1 307-414-1442
📍 701 Tillery Street Unit 12, Austin, TX, 78702